Refund policy

We want you to feel confident in your Catherine Deane bridal look. If you need a different size to achieve your perfect fit or wish to return your garment, please read our policy and instructions below carefully.

Returns & Exchanges

To request a return or exchange, you must contact our Customer Service team within 14 calendar days of receiving your order.

Your return request must be submitted within this 14-calendar-day window, but you do not need to have received a response from our team within that period for your request to be considered valid. Please email us within the timeframe to register your request. Our team will then guide you through the next steps, including the applicable return instructions.

Once your return has been approved and the return instructions have been provided, please follow the instructions given by our Customer Service team and send your item back within the timeframe communicated to you.

Returns requested outside the 14-calendar-day window will not be accepted.

Return & Exchange Fees

Returns - $45 service charge

A $45 return service charge will be deducted from your refund amount for eligible returns.

Exchanges

Exchanges are permitted only for a different size of the same product originally ordered. A processing fee applies to the returned item, and we do not charge additional shipping costs to dispatch the replacement item.

Please refer to the applicable fee communicated by our Customer Service team when arranging your return or exchange.

Return Conditions

All returns and exchanges are subject to the following conditions:

  • Items must be in new and unworn condition, as sent, and must not have been dry-cleaned, washed or altered in any way.

  • Garments must be free from perfume, cologne, other scents or odours, makeup, pet hair and other marks.

  • All original garment tags and packaging must be in place and attached.

  • Security tags must remain attached.

  • Items must have been purchased directly from catherinedeane.com.

  • All orders must be returned from the country to which they were originally delivered.

  • Exchanges are permitted only for a different size of the same product originally ordered.

Garments requiring professional cleaning

Any items returned in a condition requiring professional cleaning before restocking may incur a 15% deduction from the refund amount.

If professional cleaning is required to restore an item to its original sellable condition, a 15% cleaning fee will be deducted from your refund, in addition to the standard $45 processing fee. The remaining refund balance will be returned to your original method of payment once the return has been processed.

Damaged or Incorrect Items

Any existing damage or issues with your order upon receipt must be reported to our Customer Service team within 48 hours of delivery.

Please email customercare@catherinedeane.com with details of the issue, together with supporting photographs and videos taken in suitable lighting, so that our team can assess the situation.

Gift with Purchase

Any free gift received with a purchase must also be returned with the purchased product within the applicable returns window to be eligible for a refund.

Last Chance to Shop

Our Last Chance to Shop collection contains some of our favourite styles, with only selected sizes remaining.

Items purchased from Last Chance to Shop are final sale and are not eligible for returns or refunds.

Return Instructions

To request a return or exchange, please follow these steps:

  1. Contact our team: Email customercare@catherinedeane.com within 14 calendar days of receiving your order to register your request.

  2. Await instructions: Our Customer Service team will review your request and provide the relevant return instructions and UPS return label, where applicable. Your request is considered submitted when you email us within the 14-day window; you do not need to receive our response within that period.

  3. Attach your return label: Securely attach the label provided by our Customer Service team to your parcel.

  4. Arrange collection: Contact your local UPS office and quote the waybill number to request a driver's collection.

  5. Keep your tracking details: The waybill number is the long number printed beneath the barcode on your return label.

Please follow the return instructions and the timeframe communicated by our Customer Service team.

Return Address

Arcangel Limited
Unit 23, 2/F, Shing Yip Industrial Building
19–21 Shing Yip Street
Kwun Tong
Hong Kong

Return Inspection & Processing

Once a return has been received, you will receive an email from our team to acknowledge receipt. Please allow up to 10 business days for our Quality Control (QC) team to assess the item(s).

If professional cleaning is required, a further minimum of 10 business days will be needed for cleaning.

Refunds will remain on hold until the condition of the item has been established and, where applicable, professional cleaning has been completed.

If professional cleaning is required to restore the item to its original sellable condition, a 15% cleaning fee, in addition to the standard $45 processing fee, will be deducted from your refund. The remaining refund balance will be returned to your original method of payment.

Refund Processing

Please allow up to 10 business days for our logistics team to inspect your returned item(s).

Once your item(s) have been assessed and deemed to be in good condition and fit for resale, a refund notification will be sent to you by email.

Please then allow up to 14 business days for the refund to appear in your account. The time required for funds to reflect will depend on your card issuer.

Alterations to Your Catherine Deane Style(s)

Alterations to achieve the perfect fit are very much a part of the bridal journey, and all Catherine Deane bridal styles are designed with easy alterations in mind.

If you decide that alterations are needed after receiving your Catherine Deane style, please note that these will be at your own cost. We recommend factoring this into your wedding dress budget.

We do not take responsibility for adjustments or alterations carried out by third parties and are not liable for issues arising from such alterations. Any style that has undergone alterations will no longer be eligible for return or exchange.

We cannot accept responsibility for changes to the fit, appearance, functionality or condition of an item resulting from alterations carried out by a third party.

To assist you and your tailor, we provide an Alterations & Suggestions section within each product description, containing guidance on suitable approaches to altering the garment.

Garments Found to Have Been Altered Upon Return

If a garment is found to have been altered when returned to us, it will not be eligible for a refund or exchange. The garment will be returned to you in the condition in which it was received.

A $25 return shipping fee will be deducted from the original refund amount, in addition to the original $45 return fee.

Contact Us

For questions about returns, exchanges or refunds, please contact our Customer Service team at customercare@catherinedeane.com.

We endeavour to respond to emails and voicemails within 48–72 hours, although response times may vary depending on time zones and team availability.

For full terms and conditions, please refer to our Terms & Privacy page.