Refund policy

If you require a different size to get your perfect fit, or wish to return your garment, please read the following instructions:

We offer a returns service at a $45 service charge, which will be deducted from your total return amount for this service. You have 14 calendar days from receiving your order to arrange your return or exchange, and your order will need to be sent back within this window. It is the responsibility of the customer to let us know within this timeframe if there are any issues with your return. Returns outside of this window will not be accepted. All returns & exchanges are subject to the following conditions:

  • Item(s) are in new and unworn condition as they were sent out, undry-cleaned and unwashed. Please note that any items returned in a condition requiring dry cleaning prior to restocking will incur a deduction from the refund amount.
  • Please take care not to wear perfume, cologne or anything else where a scent or odour may leave a scent on the product.
  • Please take care to ensure the garment is free of makeup, pet hair and other marks.
  • All correct garment tags and packaging are in place and attached.
  • Item(s) must be returned with security tags attached.
  • Item(s) must have been purchased from catherinedeane.com.
  • All orders need to be returned from the country to which they were originally delivered.
  • Exchange can only be for a different size in the same product ordered.
  • The period it takes after a return - 10 business days for quality control once received.
  • If the item passes Quality Control, please allow a further 7 business days for your refund to be processed. It can then take up to 14 business days to appear in your account according to the terms of your bank. Upon the completion of professional cleaning, a 15% cleaning fee will be deducted from your refund alongside the standard $45 service charge.
  • If the item requires cleaning, then a further 15 business days minimum will be added for inspection and professional cleaning.
  • Refund is on hold until the status of the item is established and professional cleaning is complete.

Any existing damage or issues with your order upon receipt need to be flagged with our customer service team within 48 hours of being delivered. Failure to flag any issues may result in a return not meeting our returns policy above.

We do not offer return services on any of our LAST CHANCE TO SHOP items. These items are sold on a first-come, first-served basis and can not be returned. 

For exchanges or further advice, please contact Customer Care by emailing customercare@catherinedeane.com or calling us on +44 207680 9716

We are here to assist you every step of the way!