FREQUENTLY ASKED QUESTIONS
We do a restock 4 times a year. Although dates differ, the stock is normally available for purchase in March, June,Septemberand November. If you are curious about a specific item, please reach out to our customer love team via email (customercare@catherinedeane.com) and they will be able to help you out.
We do a restock of productsever3 months, butyou'remore than welcome topurchasea different size.Sadly, if you purchase an item that is smaller than your size, this cannot be made bigger.If you were topurchasea size bigger than your current size, the rule of thumb is to only go 2 sizes larger as the alterations could get costly, with the pattern not turning out as intended.
You can shop directly from us online, or at one of our lovely stockists. If you would like the expert help of one of our stylists, we offer Virtual Bridal Appointments too.
We suggest seamless, skin-toned underwear for a blended, seamless look.
We suggest delicate dry cleaning with a specialist dry cleaner only. Do not bleach or use excessive heat on your garment for the best results.
Yes, we do accept returns. You can reach out to us at customercare@catherinedeane.com to discuss booking your return once you have received it and it is in good selling order.
In the unlikely event that you receive a faulty item, please reach out to us at the same address to discuss the best options for you.
Yes. There is an area within the checkout process where you will be able to add an alternative shipping address; please make sure you fill this in correctly, as we will not be able to change the shipping address once your order has been dispatched. The alternative address will also require a signature upon delivery.
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Get answers to your most pressing questions and experience your favourite bridal styles and accessories virtually with one of our lovely bridal stylists.
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