Delivery & Returns

Delivery

Our Delivery Process

We use Fedex/ Dyanmex for all delivery and returns. Orders will usually be processed within 24 hours when the order is placed Monday - Friday. Orders placed on the weekend will be processed and shipped on the next business day. US Bank Holidays are classed as a weekend day.

All orders will be received between 15 working days and will require a signature for delivery. If you are not at the designated address on the day of delivery you will receive a card with instruction on how to retrieve your order. In case you need to contact Fedex/ Dyanmex to retrieve your order, you can find contact information for the DHL contact centres through this link: Fedex/ Dyanmex Contact Centres: 

https://www.fedex.com/apps/fedextrack/?action=track

https://direct.dynamex.com/dxnow5/Track

You will receive a Fedex/ Dyanmex tracking number within your Dispatch Confirmation Email.

All deliveries and returns are insured whilst being shipped until they are signed for, the items then become your responsibility. If you are returning an item for a refund the items are insured by us from the moment they are collected by our designated courier.

2. Price of Products and Delivery Charges

We ship to the majority of Europe, prices vary depending on your location. Please refer to the table below to determine your shipping costs.

Country

Shipping Cost

United States (Bridal Collection)

           $25

United States (RTW Collection) 

           FOC 

Hong Kong

           FOC

 

FOR CUSTOMERS IN CANADA & AUSTRALIA PLEASE GET IN TOUCH WITH OUR CUSTOMER SERVICE TEAM ON BRIDES@CATHERINEDEANE.COM OR CALL 646.870.0189 AND WE WILL HELP YOU PLACE AN ODER AND ARRANGE SHIPMENT.

Our site contains a number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

Returns

Returning products using our free returns service

We are committed to ensuring that you receive the highest quality items from Catherine Deane. However, if you need to return your online purchase for any reason we offer refunds on all items. Items must be unworn and without damage. Items must be returned in the original packaging to ensure you receive a full refund.

We offer a free of charge returns service. To return, simply attach the return label you received with your delivery to the package. You can contact your local Fedex/ Dyanmex office to request a driver to collect from your preferred address OR drop the package off at one of the Fedex/ Dyanmex Service Points.

Fedex Contact Centres: http://www.fedex.com/us/customersupport/index.html

Dynamex Contact Centres: https://www.dynamex.com/contact-us

 

For any enquiries, we have a dedicated customer service team in New York City that can be reached by phone and email:

Phone:  646.870.0189

Email: orders@catherinedeane.com

 Your return must be received within 14 days after the order is delivered, returns received outside of this 14 days may result in us being unable to refund you. 

 We can only offer refunds on online purchases. Purchases made via our bridal showroom or phone orders are non-refundable. 

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