Delivery & Returns

Delivery


You will receive an automatic confirmation email once you place your order and then, a dispatch notification email which will provide you with a tracking number for your delivery.

In the US, we ship with FEDEX

In Hong Kong and China, we ship with SF EXPRESS

Orders will be processed and dispatched within 15 working days and will require a signature on delivery.

If you are not at the delivery address on the day of delivery, you will receive information from the courier with instruction on how to retrieve your order.

We ship to The United States of America, Hong Kong and China. Our shipping costs are as follows:

Collection

Shipping Cost

Bridal

           $25

Ready to Wear

           Free

 

Products are priced in US dollars. Payment cards from all regions will be charged in USD only.

For customers in locations outside of the USA, please contact our customer service team by emailing info@catherinedeane.com or calling us on:

NEW YORK OFFICE +1 646 870 0189

LONDON OFFICE +44 207 680 9716

All deliveries and returns are insured whilst being shipped. Once the package is signed for, the items then become your responsibility.

We endeavour to reply to emails and voicemails within 48 hours.

Returns

We offer a free of charge 14 day returns service.

To return an order, simply follow these steps:

  • Attach the return label you received with your delivery to the package.
  • Contact your local FedEx office and quote the waybill number
  • Request for a driver to collect your parcel free of charge.

      The waybill number is the long number found under the barcode on the return label.

      Fedex Contact Centres: http://www.fedex.com/us/customersupport/index.html

      SF Express Contact Centres: http://www.sf-express.com/hk/en/contact_us/

      To request a new label or for any other enquiries, please contact our customer service team by emailing orders@catherinedeane.com or calling us on +1 646 870 0189 (New York).

      To qualify for a full refund, items must be unworn, without damage and returned in the original packaging within 14 days of when you received it. Shipping charges are non-refundable.

      If you are returning an item for a refund the items are insured by us from the moment they are collected by the courier.

      For full delivery and returns terms & conditions, see our Terms & Privacy page.

       

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