Delivery & Returns

Any orders placed on the www.catherinedeane.com site from the 1st February 2023, will qualify for a returns label in their delivery.

 

 

DELIVERY

  • You will receive an automatic confirmation email once you have placed your order.
  • Orders are processed and dispatched within 21 business days and will require signature on delivery.
  • Once dispatched, a notification email with a tracking number will be sent to you.
  • All deliveries are insured whilst being shipped. 
  • Once the package has been signed for, items then become your responsibility.
    • All garments are shipped via FEDEX from Hong Kong to the US

 

 

 

RETURNS

  • We offer a 14-day returns service.
  1. MAKE USE OF OUR PREFERRED COURIER
    • For any return requests using our preferred courier, please contact our customer service team at customercare@catherinedeane.com after which our team will send a return label, available 24hours after making the request.
    • Returns labels are not a free service and $45 will be deducted from your total return amount for this service.
    • To return an order through the return label, follow the steps below:
  1. Receive return label from Catherine Deane Team
  2. Attach the return label you received with your delivery to the package.
  3. Contact your local FEDEX office and quote the waybill number.
  4. Request for a driver to collect your parcel (this is free of charge)
  5. The waybill number is the long number found, under the barcode, on the return label. 
  • Returns should be sent to: 
    • Arcangel Limited
      Unit 23, 2/F, Shing Yip Industrial Building,
      19-21 Shing Yip Street,
      Kwun Tong,
      Hong Kong
       
  1. MAKE USE OF YOUR OWN COURIEr
  • You may choose to return your order back to us through any courier that suits you, but please do note that all responsibility for this shipment is held by you, until received at our Hong Kong office.
  • Costs for returning your order through an alternative courier will be paid by you and not refundable from Catherine Deane.
  • Returns should be sent to:
    • Arcangel Limited
      Unit 23, 2/F, Shing Yip Industrial Building,
      19-21 Shing Yip Street,
      Kwun Tong,
      Hong Kong

REFUNDS

  • To qualify for a full refund, items must be unworn, without damage and returned in the original packaging within 14 days of when you received it.
  • Shipping charges are non-refundable.

EXPERIENCING ISSUES WITH RETURNS?

  • If brides are experiencing any problems in returning/exchanging the items in the 14-day return window they need to contact our team by sending an email to customercare@catherinedeane.comexplaining the situation so an alternative arrangement can be agreed.
  • For any late returns without prior agreement, refunds will be deducted 10% of the purchase amount for every week that passes. For example, if it is 3 weeks late, your refund will be deducted 30%. 

 

PLEASE NOTE: Refunds can take up to 14 working days to show in your account, once the item has been processed by our logistics team and a refund notification has been sent to you via email. (This period is dependent on your card issuer)

For full delivery and returns terms & conditions, see our Terms & Privacy page. We endeavour to reply to emails and voicemails within 48 hours.