General questions


The Item I want is out of stock, when will it be restocked?

We do a restock 4 times a year. Although dates differ, the stock is normally available for purchase in March, June, September and November. If you are curious about a specific item please reach our to our customer love team via email (customercare@catherinedeane.com) and they will be able to help you out.



The item I would like to buy isn't available in my size, can I order a different size and have it altered to my size?

We do a restock of products ever 3 months, but you're more than welcome to purchase a different size. Sadly if you purchase an item that is smaller than your size, this cannot be made bigger. If you were to purchase a size bigger than your current size, the rule of thumb is to only go 2 sizes larger as the alterations could get costly, with the pattern not turning out as intended.


Where to buy from?

You can either order online directly from us, Book a Virtual Appointment with our stylist or find a stockist near you. 



How to store a wedding dress

Preferably hanging in a temperature controlled room away from direct sunlight. If you cannot hang the dress up, you can store it lying flat, However ensure you allow the dress to hang a week or two prior to the wedding date (to air out)


What to wear under a wedding dress

Seamless flesh toned underwear


How to clean a wedding dress

Delicate dry clean only – Ensure you use a drycleaner who has experience with delicate fabrics.


How to remove static from the skirt
1. You can purchase an anti-static spray off Amazon
  1. Lightly spray the material with a spritzer bottle and water
  2. You can also lightly spray the garment with aerosol hairspray ensuring you keep an armlength distance between you and the dress
  3. You can also use unscented lotion on your hands and lightly dust /rub down the material (NB do not use too much lotion)


Are all products eco?

We have reached our target to be 40% Eco, which includes all of our lining fabrics on our bridal collection being between 60% - 100% recycled yarns and specific Eco developments on shell fabrics. 
Read more about it on this link  https://www.catherinedeane.co.uk/pages/duplicate-from-eco

Do you do alterations?
Unfortunately, we do not offer in house alterations, but please do find a seamstress that is familiar with delicate fabrics.


I am a bit nervous to order such a special purchase online, is it safe?

We completely understand and we’ve got your back babe! You are more than welcome to book a virtual appointment with a stylist if you need some support from our side, but to help ease some stress you might be feeling over this. Please do note we offer a return and exchange policy which can be found here https://www.catherinedeane.co.uk/pages/delivery-returns  


Looking for an item in a US16 or US18?

If you would like to order a US16 or US18, book an appointment with one of our stylist here and we can put in a request to get this made for you. *Please do note that there may be a surcharge for this and this may not be available for all styles.




To ensure that you’re not rushed with your decision-making in finding your dream dress, we recommend that you start your search in plenty of time. We aim to have stock on hand to supply our brides with their garments within a couple of weeks.


Can I book a virtual appointment?

Book an appointment directly with us Here


How long is an appointment?

Bridal appointments are 15 or 45 minutes long


Is there a bridal size guide?

Each garment has her very own individual size guide on the respective product page.


When will my size be back in stock?

Click the 'Notify Me' button on your desired item to be notified when it becomes available to purchase. Alternatively, contact our Customer Care team to enquire about availability by calling 0204 566 5755 or emailing customercare@catherinedeane.com.



Online Orders

What should I do if I have not received an order confirmation?

Please check your spam and junk folders. If you are still having trouble retrieving your emails from us, please contact our Customer Care team on customercare@catherinedeane.com.


Can I have my items delivered to an alternative address to my billing address?

Yes. There is an area within the checkout process where you will be able to add an alternative shipping address; please make sure you fill this in correctly as we will not be able to change the shipping address once your order has been dispatched. The alternative address will also require a signature upon delivery.


Can I speak to someone about the styles I am interested in before I make my purchase?

We've got your back, babe! Our team of bridal stylists are ready for you!  Chat to us in the instant chat bar in the bottom left corner or book a virtual appointment. Remember, if our stylists are in appointments they will pick up your message and respond to you ASAP.
Email customercare@catherinedeane.com for more details.

Book an appointment directly with us.


What currency will I be paying in?

All purchases will be charged in US Dollars.


What do I do if I have received an item and it is faulty?

In the unlikely event that you receive an item that is faulty, please contact our Customer Love Team and we will organise a replacement to be shipped out to you. Alternatively a full refund will be given upon the return of the item, should a replacement not be available. You can reach Customer Love Team via customercare@catherinedeane.com.


I have changed my mind on my order, what do I do?

Don't worry! If your order has not been dispatched, we will be able to cancel or amend your order instantly. Simply contact our Customer Care Team on customercare@catherinedeane.com 
If your order has already been dispatched, you will have to wait for your order to arrive and then simply book a return via our free returns service.

How do I log a return?

 We offer a free charge 14-day returns service.

  • Please exercise utmost caution and take extra care to prevent any contact with pet hair as returns with pet hair cannot be accepted.
  • To return an order, please see our Shipping & Returns Policy for detailed steps. 
  • PLEASE NOTE: Refunds can take up to 14 working days to show in your account, once the item has been processed by our logistics team and a refund notification has been sent to you via email. (this period is dependent on your card issuer)
  • For any other enquiries, please contact our customer service team by emailing customercare@catherinedeane.com


My transaction keeps getting declined, what am I able to do to resolve this?

Not to worry, occasionally these types of transactions have been blocked by your bank. Give them a call to see if this is the case. You’ll be shopping again in no time.