Delivery & Returns

Kindly note that the majority of bridal garments may require tailoring for a flawless fit. We highly recommend consulting a skilled seamstress for this purpose. While we offer standard sizes and provide size charts for each garment, it's important to acknowledge that everyone's body is unique, and minor adjustments may be necessary.


The special LAST CHANCE TO SHOP category contain some of our favorite items with only selected sizes available. If you are planning on returning your item please make sure that it does not fall under the Last Chance to Shop category. No returns or refunds will be accepted on these items. 



  • You will receive an automatic confirmation email once you have placed your order.
  • Orders are processed and dispatched within 21 business days and will require signature on delivery.
  • Once dispatched, a notification email with a tracking number will be sent to you.
  • All deliveries are insured whilst being shipped. 
  • Once the package has been signed for, items then become your responsibility.
    • All garments are shipped via FEDEX from Hong Kong to the US


  • We do not offer return services on any of our LAST CHANCE TO SHOP items. No returns or refunds will be accepted on these items.
  • We offer a 14-day returns service on all the other items.
    • For any return requests using our preferred courier, please contact our customer service team at after which our team will send a return label, available 24hours after making the request.
    • Returns labels are not a free service and $45 will be deducted from your total return amount for this service.
    • If you are exchanging your entire order, you will not be charged $45 for the return label service. You will have this fee deducted from your refund if you decide the exchange does not work for you.
    • If you are part returning/part exchanging, you will still be charged $45 for the return label service.
    • To return an order through the return label, follow the steps below:
  1. Receive return label from Catherine Deane Team
  2. Attach the return label you received with your delivery to the package.
  3. Contact your local FEDEX office and quote the waybill number.
  4. Request for a driver to collect your parcel (this is free of charge)
  5. The waybill number is the long number found, under the barcode, on the return label. 
  • Returns should be sent to: 
    • Arcangel Limited
      Unit 23, 2/F, Shing Yip Industrial Building,
      19-21 Shing Yip Street,
      Kwun Tong,
      Hong Kong
  • You may choose to return your order back to us through any courier that suits you, but please do note that all responsibility for this shipment is held by you, until received at our Hong Kong office.
  • Costs for returning your order through an alternative courier will be paid by you and not refundable from Catherine Deane.
  • Returns should be sent to:
    • Arcangel Limited
      Unit 23, 2/F, Shing Yip Industrial Building,
      19-21 Shing Yip Street,
      Kwun Tong,
      Hong Kong



  • To qualify for a full refund, items must be unworn, without damage and returned in the original packaging within 14 days of when you received it.
  • Shipping charges are non-refundable.
  • LAST CHANCE TO SHOP items are non-refundable. No returns or refunds will be accepted on these items.


  • If brides are experiencing any problems in returning/exchanging the items in the 14-day return window they need to contact our team by sending an email to customercare@catherinedeane.comexplaining the situation so an alternative arrangement can be agreed.

PLEASE NOTE: Refunds can take up to 14 working days to show in your account, once the item has been processed by our logistics team and a refund notification has been sent to you via email. (This period is dependent on your card issuer)

For full delivery and returns terms & conditions, see our Terms & Privacy page. We endeavour to reply to emails and voicemails within 48 hours.